Disney’s Toontown Online – Beware

stupid mom move

just went I thought I had everything under control!

OMG, I just stumbled upon an email in my SPAM folder about an on-line account that I had purchased for my kids a while back, Disney’s Toontown Online.  It was just a “friendly reminder” that our Toontown membership was up for renewal in 45 days and that it is an automatic renewal type of account at $49.95, twice a year!

I screamed “HOLY CRAP” at my computer!  My kids haven’t played Toontown in ages and I must have been wasting $100 a year over the last few years.  Rather than try to cancel on-line, I decided to call to make sure I ended it today.

The gentleman on the other end was great, he cancelled the membership, no questions asked.  But I had to ask him, “how long have I been paying on this account?”  His response was that our account has been active for 5 years and for the last 3 years there has been NO activity on the account.  AHHHHHH

Just mark this down as yet another one of my Stupid Mom Moves~

Anyone who has a child that plays or played Toontown at some point, make sure you check it out to ensure  you aren’t paying on an automatic renewal!

To speak to a Customer Support Representative at Disney’s Toontown, please call (888) 507-1144, Monday – Friday 7:30 a.m. – 5:00 p.m. Pacific Time.


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One Comment

  1. Sandi says:

    Great post. I just needed the Online Customer Support number because my daughter’s account got stolen, so I’m trying my hardest to get it back. But, thanks so mu h for posting this! If I called at 4:00 eastern, would that make it 3:00 Pacific? Sorry. I get confused when it come to time Centrals.

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